By: Alvaro Gomez, Human Resources Director
During
2020
we
experienced an
enormous challenge;
facing
the uncertainty of a pandemic that
transformed our way of life. The crisis caused by the uncertainty of the
pandemic posed great challenges but also provided great opportunities,
which
transformed the way we work. This crisis generated a huge amount of
organizational challenge, in which the human development team was a
cornerstone
in helping our leaders navigate such challenging times.
As I joined the
organization I was surprised to see how
DAABON was adapting to the challenges of 2020 and, in the middle of a
pandemic,
maintaining its organizational structure with excellent operational
results.
Really incredible! The Group was growing steadily in the midst of a
global
crisis, that is to say, facing the risks and taking advantage of the
opportunities.
During these months and
from the point of view of the
organizational behaviour approach, I have also been pleasantly surprised
by
management’s capacity, the sense of belonging, the resilience and
proactivity
of the company’s human resources team. Taking advantage of these
characteristics in our people is key to continuous growth, facing future
challenges and international expansion. The demonstration of these
strengths
and the company´s ability to face challenges means that the human
development management
model must also evolve over the next three years. In order to maximise
satisfaction of our internal and external clients, supported by good
data and
proper use of management indicators, we must focus on flexibility and
adaptation to current and future changing environments, always
guaranteeing our
license to operate in the legal frameworks where we have, or envision
having,
operations.
The model the team will
use going forward is based on
teamwork, with a focus on the client and continuous feedback from the
centres
of excellence (COE) for talent, compensation & benefits / C&B,
legal
& well-being and transactional, as well as direct contact with our
clients
through our business partners. Our function is to become a constant
support for
our local and international businesses.
To achieve this strategy,
all this real-time support will be
leveraged on technology. The department will continue optimizing the DHR
platform,
which is integrated with other strategic platforms in the organization,
such as
SAP. Over the coming years this will enable other integrations and thus
be a
source of high-quality data in real time, which will facilitate
decision-making
by the leaders of the organization. This is essential in a reality as
changing
as the current one, which will surely be more challenging in the future.